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SUPPLIED
Some credit card users have been shocked to see their accounts maxed out after a technical glitch which caused transactions to be duplicated.
Credit card users say their accounts have been maxed out by as much as $20,000 after a technical glitch duplicated transactions until there was no credit remaining.
Kiwibank and BNZ have confirmed their customers have been impacted by a technical issue overnight caused by an external credit card service provider. Other banks may also be affected.
Are you affected? Email newstips@stuff.co.nz.
A Kiwibank spokesperson said about 500 of its customers may be impacted, and it was working with the vendor as a priority. The issue was expected to be resolved Saturday morning and the bank apologised for any inconvenience.
A BNZ spokesperson said the bank was supporting its customers who had been impacted by a technical issue caused by an external credit card service provider.
KATHRYN GEORGE/STUFF
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BNZ was advised by the third-party provider that between 10pm and 10.30pm Friday they experienced a technical issue which resulted in a number of credit card transactions being duplicated multiple times, the spokesperson said.
“They have assured us that they are working as quickly as possible to resolve the issue, which we understand has affected customers across a number of banks within New Zealand. We apologise to our customers for any inconvenience this may cause,” the spokesperson said.
ANZ said it was not aware of any issues impacting its customers.
Stuff has been contacted by a BNZ customer who said their credit card had been maxed out by duplicate transactions.
Another BNZ customer said they had made a purchase of about $70 at Kmart on Friday night which was charged hundreds of times, resulting in their credit card ending up in debt by over $20,000.
“It takes about a minute to scroll through the transactions because there are that many,” the customer said.
A Kiwibank customer said their card had been blocked following hundreds of transactions which cleared up to $5000 from their account.
The person said they were travelling, without the use of their card, and described the situation as “quite frustrating”.
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